How to find an Item

• Click Select Product on the Left Menu.
• Click a product category, i.e. Books.
• Review the products shown on the page(s).
• Double-click a product image or title to see additional details about the product.

How to Order

• When you find an item you want to purchase, enter the Quantity you want to order.
• Click Order next to the item
• You will be taken to the Shopping Cart containing the item(s) you have selected.
• Your total purchases in each order must total more than $20 before your order can be processed. See below for more details.
• You are presented with the following options
  • Checkout – Start the payment process
  • Recalculate – Click to when you add two or more items to calculate the new tax and freight
  • Continue Shopping – Go back to where you were in the products
  • Cancel – Remove the items from your Cart
  • Save Cart – Preserve your Cart so you can come back later
  • Retrieve Cart – Reopen a saved Cart to continue shopping

What is the Minimum Size of a Company Store Order

• Each order placed at the NPRHA Company Store must total more than $20 for the order to be processed.
• This minimum order size was established to help cover the cost of processing each order.
• Orders for one or two NPRHA Calendars may be placed from a special order form that does not have a minimum order amount. Click Here to access the mail-in form.

Checkout Process

• When you click Checkout you are asked to Login
• You may check without setting up an account.  However, by establishing an Account, you will be able to checkout quickly on subsequent visits and if an NPRHA member, you can receive an 8% discount on product purchase, as explained above. 
• Select one of the following options
  • Register Here to establish an account
  • Checkout without registering if you do not want to setup an account
  • Enter your Username and Password if you have an established account
• You will be asked to enter your billing and shipping information as noted
• Select a Shipping Method
• Select a Payment Method.  You may pay for your order by Credit Card or by Check. 
  • When you select Check, your order will be processed when the check is received at the address below.
  • When you select Credit Card, enter the card information as requested.  Note: Credit card purchases will be described on your credit card statement as from NPRHA's Company Store.
• Click Process Order
• Your Order Invoice will be displayed and may be printed for your records.
• Make a copy to include with your Check if you selected Check as your payment option.
• Your order is transmitted to Sonrisa Publications at this point and you will receive a confirmation email.

Security and Privacy

• The NPRHA Company Store uses industry-accepted security to protect your information submitted to this site.
• NPRHA will use the information you enter on the Company Store site only to process your order.  None of your information will be shared with any third-party or organization.
• Information used to setup an Account is used only to speed your checkout processing on subsequent visits or authorize a Member discount.

Product Return Policy

• If you want to return a physical product purchased from the NPRHA Company Store, you must first mail or email a request to return the product to the addresses below, stating:  1) your name, complete address and phone number;  2) the Company Store order number on which you ordered the product;  3) the reason you wish to return the product.
• The Company Store will review your request and if accepted, will mail or email you a Return Product Authorization (RMA) code which should be enclosed on a slip in the return shipping box.
• You should send the returned product, post-paid, to the Company Store address below.
• When the product is received by the Company Store in good condition you will receive a refund.  Depending on how you paid for the product, your refund will be either:  1) be applied to your credit card account, or  2) a check will be mailed to you within twelve (12) business days from the receipt of the returned product.
• This refund policy does not apply to memberships or preservation contributions entered and paid through the NPRHA Company Store site.  Refunds for convention registrations must be applied for from the convention registration committee which can be reached by sending your inquiry to: CompanyStore@NPRHA.org.

Questions

• Address all questions concerning your order or the Company Store to:

NPRHA Company Store

CompanyStore@NPRHA.org